Working at Disney's EPCOT During the Golden Age

by Mike Rhodes | Release Date: December 9, 2015 | Availability: Print, Kindle

From England to EPCOT, with Pixie Dust

For many Disney fans, the early 1990s was the heyday of EPCOT. Mike Rhodes was there, working in the UK Pavilion of the World Showcase, as part of Disney's defunct Fellowship Programme for international cast members. With Brit wit, he takes you backstage, from Horizons to the Tea Caddy.

To staff its World Showcase pavilions, Disney recruits from the host countries themselves. For the limited spots in the international Fellowship Programme, competition was fierce. Fellowship cast members got more of everything, including Disney-sponsored trips, free rent, and higher pay.

Perks aside, Mike's program brought him many magical moments, both fanciful and farcical, including:

  • What it takes to run a shop in the World Showcase, and the politics of corporate sponsorship (in this case, Twinings Tea)
  • Remembrances of EPCOT past: Horizons, Wonders of Life, Seabase Alpha, World of Motion, and more
  • Fanny packs, ladies privates, and other culture shocks
  • Gay culture at Disney, and the perils and pleasures of being an openly gay cast member
  • Excursions throughout Florida, from private islands and redneck wilderness to the seedy underbelly of Orlando


Table of Contents


Chapter 1: Becoming a Disney “Cultural Representative”

Chapter 2: Getting There

Chapter 3: Arrival

Chapter 4: A Bit More About the Fellowship Programme

Chapter 5: My First Days Working at Disney

Chapter 6: Getting Around

Chapter 7: Let the Work Begin

Chapter 8: Difficult Moments on the Shop Floor

Chapter 9: A Year of Visiting the Parks for Free

Chapter 10: Guest Interaction

Chapter 11: Cultural Differences

Chapter 12: A Glimpse Behind the Scenes

Chapter 13: A Day Out in EPCOT

Chapter 14: How to Get the Shop Closed

Chapter 15: More Adventures

Chapter 16: The Unfortunate Decapitation

Chapter 17: Tea Off to a Bad Start

Chapter 18: Was English Food Really That Bad?

Chapter 19: Getting on the Road Again

Chapter 20: To the Magic Kingdom at Last

Chapter 21: The Crowded Days of Christmas

Chapter 22: Having Some Fun

Chapter 23: A Costume and Name Change

Chapter 24: The UK Pavilion and the UK

Chapter 25: A Look Inside the Parades

Chapter 26: Other Disneys

Chapter 27: World Showcase Cultures

Chapter 28: How We Were Treated

Chapter 29: A Night Away with Disney

Chapter 30: More Days Out

Chapter 31: Some Nice, and Not So Nice, Surprises

Chapter 32: Some Reflection

Chapter 33: Extra Interaction with Guests

Chapter 34: World Showcase Merchandise

Chapter 35: More Fellowship Opportunities

Chapter 36: A Big Disney Presentation

Chapter 37: The End Is Nigh

Chapter 38: Our Disney-Sponsored Trip to New York


About the Author

It was from September 1993 until September 1994 that I worked in the UK Pavilion at EPCOT’s World Showcase, Walt Disney World. It may seem like a long time to write a book; in fact, just over 20 years is a long time. Whilst working at EPCOT, I did discuss the possibility of writing about it with a colleague. It was a great idea, but we never quite got around to it. Years would pass by and, periodically, the idea of writing a book would cross my mind again. I even made a small start about 10 years ago. So why, you may ask, has it taken me so long?

Writing a book takes a lot of time and requires being in the right frame of mind, and I suppose it is only in recent years I have started to get into the proper zone. Recently I have read quite a few books written by ex-Disney cast members and, like many fans, have found them fascinating to read. One thing that does surprise me is that there aren’t more, considering the apparent demand for them. This inspired me to start.

I am also aware that I worked in ECPOT during a period that many fans would call its “golden years” and so my accounts will hopefully give you insight into that era, along with many behind-the-scenes stories and observations. As it is such a long time ago, I have not written the book like a diary and interesting subjects are sometimes grouped together, though they may have happened at different times. Another reason for not keeping everything in chronological order is because the balance of experience was weighted toward the first three months, as I absorbed all the new experiences, and toward the last two or three months, as I wanted to get things done before leaving. The months in the middle were routine, so if I wrote chronologically, the middle part of the book would get a little bland.

I debated how far to include other people in the process, for example, work colleagues during my year at Disney. For better or worse, I decided, and was advised, that trying to write a book by group, with too many accounts, was not a good idea (unless, of course, writing an historical/research book). So, whilst all the people mentioned in here are real, names have been changed.

I have tried to keep a good balance between work and play. Obviously, living in Florida for a year, I wanted to explore it, but being aware that most readers of this book will probably be Disney fans, I chose to keep the content related primarily to Disney World and my work there. That said, Florida is a beautiful state, and often the “real” side of it gets missed as people head only to the theme parks (certainly this is the case for most Brits visiting Florida). I did explore some interesting places in Florida as well as places that are virtually unheard of (internationally, at least), and you’ll read about a few of those trips, especially the ones sponsored by Disney.

I hope you enjoy reading this book as much as I enjoyed working at EPCOT.

Mike Rhodes

Mike was born in 1969 and grew up in the United Kingdom. After completing a degree in business studies, he went on to work in tourism, and still does, as a manager at a major tourist attraction in Torquay, England. He has also had time out to work as a holiday rep in Spain for three years and, of course, the year working at Walt Disney World in Florida.

Being a keen traveller, Mike has experienced many places around the world, but as well as a sense of adventure he does loves to chill out in the sun, along with taking road trips around the US or fun trips to Florida and the theme parks. Fortunately, his partner of six years, Steve, enjoys pretty much the same things, so they are always planning their next vacation.

If you would like to get in contact, Mike’s profile on is mikeyuk.

Disney paid Mike's salary and took care of his rent, but it was Twinings Tea that had sponsored him and paid for his airfare, and it was in Twinings shop in Epcot (the Tea Caddy) where he worked. So where does his loyalty lie?

It was about 3 months in that I received a note from the Fellowship office, informing me that a gentleman from the Twinings branch in Greensboro, North Carolina, would like to meet me. I was sponsored by Twinings so I had to expect it; what I didn’t expect was to be briefed by the Fellowship office on what I should and should not say. The manager from the office was also going to be joining us for the meeting, where I experienced the politics of corporate sponsorship.

Twinings Tea had to pay a fee for the privilege of a shop in the World Showcase. It was a form of sponsorship. I was told they paid $100,000 a year for the privilege. On the scale of things, this isn’t a great amount of money, but it was 20 years ago and we are only talking about a small shop. So it was still a significant amount, and the sponsors naturally wanted to keep up to date with what was going on. As they had sponsored me, I was their eyes and ears. One of the concerns they did express to me before I ventured out to Florida was other products taking up too much space in “their” shop. Twinings sponsored the Tea Caddy and naturally expected it to be full of their products. In reality, they had about two thirds of the shop, and at times less. I was informed by Disney not to mention this to them. Talk about being stuck in the middle; how much loyalty goes to your sponsor (Twinings) and how much goes to your employer (Disney).

I didn’t want Twinings to feel that sponsoring me had been a waste of time, so I decided to hedge my bets. As part of the agreement of my sponsorship, I had to write and send a monthly report to Twinings. In the days before email, this meant handwriting and posting a letter. I did do it, but not every month. In one of my letters I had mentioned to them about losing some of their space in the shop, and this may have been what prompted the meeting.

I met with the Twinings guy from Greensboro and my Fellowship manager for lunch in the Norway Pavilion. I hardly got a single word in, as the Disney manager steered the conversation, totally in favour of Disney, as you would expect. I could tell the guy from Greensboro was frustrated, and a couple of weeks later I received a private letter from him suggesting we go for lunch or dinner somewhere in private. It was about 4 weeks later that he came back again, and we did secretly meet for dinner, on him, at the Grand Floridian.

This was a real dilemma for me, though. I had already overstepped the mark, and at the end of the day Disney was my employer and I didn’t want to upset them further and be sent home on the next plane. So I had a very cautious dinner meeting with the Twinings representative, basically saying that displays do change according to stock levels, and that sometimes other products do edge into the shop a little too much, but I move them away again.

To a point, this was true. There are merchandise stockers who bring the products from the warehouses, but they do also stock up the shelves. There were also shop designers who would come around occasionally and rearrange displays. Both of these people changed the way the products were stocked, but we also had an influence, as we had to stock the shelves on a daily basis. Technically, we weren’t supposed to move things around, but we did, just a little. The merchandise stockers didn’t care, but sometimes the designers would get a little irritated. They didn’t come around very often, but when they did you could hear them say things like “Who has put this here?” and move it. At the end of the day, though, we worked on the shop floor and knew how guests asked for things and what they wanted. Also, some products were connected and better displayed together (often guests would buy both), but sometimes the shop display designers didn’t get this. As we all know, sometimes things work well on paper, but less so in practice.

Continued in "Working at Disney's EPCOT During the Golden Age"!

Just because every guest is a "VIP" at Disney World doesn't mean the cast members can't have some harmless fun at the expense of the slower ones...

We did have fun teasing the guests. If they found out that I was sponsored by Twinings Tea, some assumed that I may have met the queen or had a link to the royal family. Some assumed that all the products on sale in the Magic of Wales were handcrafted in tiny village cottages rather than mass produced (and probably not in Wales). Some asked if Wales was near London, and some didn’t know whether England was west or east of the US. I think a lot of people perceived the UK as to how it was 50–100 years ago.(It probably didn’t help that we were wearing costumes from the past.) The level of naïvete about other countries at the time was shocking and quite worrying. I am generalising, of course, but it was all quite a surprise at the time.

It did mean we could have some fun going along with the naïve questions and expectations. I heard a colleague working in the Magic of Wales one day telling a guest how children still go down the coal mines and that some of the coal ornaments were made by those children, presumably once they had come up from the coal mines. I once discussed how I had met Princess Diana and been to lunch at Buckingham Palace (I never have, of course). It was probably an unfair thing to do, but when you get such naïve questions, it is always temping for our British humour. I know all the other countries had similar issues; however, in the UK pavilion we found the lack of worldly knowledge held by some Americans, at the time, quite amusing, whereas the French used to get very upset about it.

Of course, such international naïvety is not restricted to the US, but as this was a special cultural programme in a world showcase, any such lack of international knowledge by the host country will be all the more noticeable. I do get the impression that things have changed a lot in the past 20 years, and that Americans are now much more aware of the world outside their country.

Continued in "Working at Disney's EPCOT During the Golden Age"!

About Theme Park Press

Theme Park Press is the world's leading independent publisher of books about the Disney company, its history, its films and animation, and its theme parks. We make the happiest books on earth!

Our catalog includes guidebooks, memoirs, fiction, popular history, scholarly works, family favorites, and many other titles written by Disney Legends, Disney animators and artists, Mouseketeers, Cast Members, historians, academics, executives, prominent bloggers, and talented first-time authors.

We love chatting about what we do: drop us a line, any time.

Theme Park Press Books

The Unauthorized Story of Walt Disney's Haunted Mansion The Ride Delegate 501 Ways to Make the Most of Your Walt Disney World Vacation The Cotton Candy Road Trip The Wonderful World of Customer Service at Disney Disney Destinies Disney Melodies The Happiest Workplace on Earth Storm over the Bay A Historical Tour of Walt Disney World: Volume 1 Mouse in Transition Mouseketeers Down Under Murder in the Magic Kingdom Walt Disney and the Promise of Progress City Service with Character Son of Faster Cheaper A Tale of Two Resorts I Saw Ariel Do a Keg Stand The Adventures of Young Walt Disney Death in the Tragic Kingdom Two Girls and a Mouse Tale Ears & Bubbles The Easy Guide 2015 Who's the Leader of the Club? Disney's Hollywood Studios Funny Animals Life in the Mouse House The Book of Mouse Disney's Grand Tour The Accidental Mouseketeer The Vault of Walt: Volume 1 The Vault of Walt: Volume 2 The Vault of Walt: Volume 3 Who's Afraid of the Song of the South? Amber Earns Her Ears Ema Earns Her Ears Sara Earns Her Ears Katie Earns Her Ears Brittany Earns Her Ears Walt's People: Volume 1 Walt's People: Volume 2 Walt's People: Volume 13 Walt's People: Volume 14 Walt's People: Volume 15

We're always in the market for new authors with great ideas. Or great authors with new ideas. Whichever type of author you are, we'd be happy to discuss your book. Before you contact us, however, please make sure you can answer "yes" to these threshold questions:

Is It Right for Us?

We specialize in books that have some connection to Disney or theme parks. Disney, of course, has become a broad topic, and encompasses not just theme parks and films but comic books, animation, and a big chunk of pop culture. Your book should fit into one (or more) of those broad categories.

Is It Going to Make Money?

There's never a guarantee that any book will make money, but certain types of books are less likely to do so than others. They include: hardcovers, books with color photos, and books that go on forever ("forever" as in 400+ pages). We won't automatically turn down these types of books, but you'll have to be a really good salesman to convince us.

Are You Great to Work With?

Writing books and publishing books should be fun. The last thing you want, and the last thing we want, is a contentious relationship. We work with authors who share our philosophy of no drama and zero attitude, and the desire for a respectful, realistic, mutually beneficial partnership.